This is literally all over a $60 monthly payment.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I hope that all of their members are aware they can careless about you and only want your money. I understand it was missed but the fact that they would not even assist me with attempting to fix the situation or provide me with options, and then laugh at me, is absolutely bad business practice. This is not only absolutely rude but it is a violation since they not only did not send a payment due or late notice to myself or my co signer and then they refused to acknowledge that I was unable to make a payment due to being hospitalized. Affinity does not care about their members. I said nicely that seemed a bit silly since I was ill and all of my other credit card companies gave me leniency and were kind- she laughed and said sorry that seemed silly but it was late and I should have paid it. The woman **** was rude and said absolutely not. I called to ask if I make another payment can they please fix my credit report since I was hospitalized and have been a loyal customer. Affinity never sent a warning that it was going to be past due or the co signer would have paid the monthly balance. My loan is due at the end of the month which is when I always pay it and unfortunately since I was in the hospital- I missed the payment date because I was under general anesthesia and then recovering in the hospital. My payment for my Affinity loan was 6 days late because I was in the hospital having a nephrectomy due to kidney cancer they found- it was urgent surgery. As they continue to avoid my calls and emails I will continue to look elsewhere for financial services. I thought service might have improved, it has gotten worse. I previously applied, and was approved for a auto loan with similar communication break-downs. Service has never been as poor as it currently is. I have been with the credit union for almost ten years. **** fails to give his email or his extension. I'm convinced that the credit union deliberately makes it impossible to reach as they do not respond to any form of communication. I have tried their "chat" feature which "freezes" when launched. I have left multiple "secure" emails within their web site. I have called, after 15 mins left a message. **** doesn't include his email or a number to the loan department, only a general email and phone number (it's impossible to reach anyone in the loan department). I received a email from a *******************, Senior Consumer Loans Underwriter to call as additional information is needed. I recently applied for a credit card with Affinity Federal Credit Union. Everytime I call the representative is refusing my S10k payment How can I stay current if my constant attempts for repayment are refused?Please help me.Best regards,******** "Lola" ******* ************ I have called multiple times and sent countless emails. I have called back multiple times offering them the full $8, 000 plus an additional $2,000 for extra fees plus March 2023's payment and they refuse to accept my payment. I called on February 15th, 2023 and spoke to an Affinity representative who told me that she would accept $4000 over the phone and the other $4000 by the end of the month and that would help me catch up and keep my vehicle. I obtained a few loans to pay what is owed and offered to open a bank account with Affinity FCU so they can take out regular payments from my employer via direct deposit. Couple that with the high cost of living and I was in need of help. Just as I was sick, a family members pet got severly sick so I had to send them emergency money to help this beloved dog stay alive.My vehicle also, had a list of very costly repairs, which set me back financially. In that time frame, I got sick, so working 2 jobs was too much and I had to take time off work. So, I began working 2 jobs to save enough to come up with the money and pay them back in one lump sum. I called 211 and they were unable to help me. They refused to accept my payments and told me to contact 211 for full payment assistance. I called my auto loan company, Affinity to notify them of this and offered to make payments in increments. From July of 2022-January,2023, I faced financial struggles, due to the pandemic and many other things.
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